Shipping policy
HAGRID LLC
Shipping Policy
Last updated: July 2026
This Shipping Policy describes how HAGRID LLC processes and delivers orders. All prices are in Euros (EUR €).
1. Order Processing Time
Orders are processed within 1–3 business days of payment confirmation (Monday to Friday, excluding public holidays). A shipping confirmation email with tracking information will be sent once your order is dispatched.
2. Shipping Destinations
* All European Union member states
* United Kingdom
* Switzerland, Norway
We do not ship to P.O. boxes or freight forwarding addresses at this time.
3. Estimated Delivery Times (after dispatch)
* Western Europe (FR, DE, BE, NL, ES, IT, PT, LU): 4–7 business days
* Northern Europe (SE, DK, FI, NO): 5–9 business days
* Eastern Europe (PL, CZ, RO, HU, etc.): 6–10 business days
* United Kingdom / Switzerland: 5–8 business days
These are estimates only and are not guaranteed. Delays may occur due to carrier issues, customs, or public holidays.
4. Shipping Costs
* Standard shipping: calculated at checkout based on destination
* Free shipping: on all orders over €35
All shipping costs are displayed in Euros (€) inclusive of applicable taxes.
5. Tracking Your Order
Once dispatched, you will receive a shipping confirmation email with a tracking number. Please allow up to 24 hours for tracking to update.
If you have not received tracking information within 3 business days of your order, contact us at hagridllc@gmail.com.
6. Customs & Import Taxes
For orders shipped within the EU, no customs duties apply. For orders shipped to the United Kingdom, Switzerland, or Norway, the recipient may be subject to import duties or taxes imposed by the destination country. These charges are the sole responsibility of the recipient.
7. Lost or Delayed Packages
1. Check your tracking information
2. Verify the shipping address on your order confirmation
3. Contact your local postal service or carrier
4. Contact us at hagridllc@gmail.com if unresolved
If the package is confirmed lost, we will offer a replacement or full refund in Euros (€).
8. Damaged in Transit
If your order arrives damaged, contact us within 7 days of delivery at hagridllc@gmail.com with your order number, photos of the damage, and packaging. We will arrange a replacement or refund.
9. Incorrect Address
Please ensure your shipping address is correct before placing your order. Contact us immediately at hagridllc@gmail.com if you notice an error. We cannot guarantee corrections once an order has been fulfilled.
10. Contact
* Email: hagridllc@gmail.com
* Phone: +1 (307) 205-9245
* Address: HAGRID LLC, 5830 E 2nd St, Ste 7000 #36816, Casper, WY 82609, United States